Platform Guide
Stealth Health is a single telemedicine, prescribing, and fulfillment platform that many different people use for very different jobs. A patient books a visit and tracks an order; a doctor works a consult queue; a pharmacy ships medication; an operator runs reporting. Everyone signs into the same portal — the experience adapts to your role.
This guide explains how to use the platform from every angle: pick your account type to get a task-oriented walkthrough, or jump straight to a feature to learn it end to end.
:::tip One portal, many views After you sign in, the sidebar shows only the tools your role can use. If your menu looks different from a screenshot here, that is expected — features are role-gated, and some are toggled per brand (white label). :::
Choose your account type
Patients
People receiving care
- Book visits & message care team
- Shop, checkout & track orders
- Profile, ID verification & wearables
Prescribers
Licensed prescribers
- Review & sign prescriptions
- Place & track lab orders
- Programs, consultations & pay
Doctors
Physicians running the queue
- Work the consult queue
- Patient threads & history
- Sign Rx, order labs, get paid
Pharmacy & Network
Fulfillment & logistics teams
- Work the prescription pipeline
- Manage deliveries
- Pharmacy pay reporting
White-Label Admins
Partner brand operators
- Scoped to your brand’s patients
- Appointments, messages & users
- ID verification & reporting
Customer Service
Support representatives
- Appointments & ID queue
- Patient messaging
- Safely View As any user
Admins
Platform & operations staff
- Full operational surface
- Reporting & finance portal
- View As across the platform
What each account type can do
The platform recognizes a single role per user. This matrix is the fast way to see who can reach which surface. "Scoped" means the data is filtered to a specific white-label brand.
| Capability | Patient | Prescriber | Doctor | Pharmacy / Network | White-Label Admin | Customer Service | Admin |
|---|---|---|---|---|---|---|---|
| Book & attend appointments | Yes | — | — | — | — | — | — |
| Shop, checkout & track orders | Yes | Grantable† | Grantable† | — | — | — | — |
| Connect wearables | Yes | — | — | — | — | — | — |
| Consult queue | — | Grantable† | Yes | — | — | — | — |
| Sign prescriptions | — | Yes | Yes | — | — | — | — |
| Order labs / view requisitions | — | Yes | Yes | — | — | — | — |
| Prescription pipeline | — | — | — | Yes | — | — | Admin* |
| Deliveries | — | — | — | Yes | — | — | Admin* |
| Patient messaging (staff inbox) | — | Yes | Yes | Yes | Scoped | Yes | Yes |
| Appointments admin | — | — | — | Yes | Scoped | Yes | Yes |
| ID verification queue | — | — | — | — | Scoped | Yes | Yes |
| Users management | — | — | — | — | Scoped | — | Yes |
| Consultations | — | Yes | Yes | Yes | Scoped | — | Yes |
| Reporting & pay | — | My pay | My pay | My pay | Scoped | — | Full |
| View As (impersonation) | — | — | — | — | — | Yes | Yes |
Browse by feature
Every capability above is documented as a standalone feature you can read independently of role.
Appointments & Booking
Booking flow, intake, scheduling, and the appointment lifecycle from request to fulfillment.
Messaging
Secure patient ⇄ care-team threads, notifications, and the staff inbox.
Store & Checkout
The supplement storefront, cart, checkout, and order tracking.
Wearables
Connecting devices, the data dashboard, and connection health.
Prescriptions & Refills
Writing, signing, refilling, and routing prescriptions to the pharmacy.
Labs & Requisitions
Ordering labs, requisition PDFs, sample collection, and results.
ID Verification
The selfie/ID review queue and how patients clear verification.
Consultations, Programs & Education
Clinician consultations, care programs, and the education library.
Settings & Privacy
Password, social logins, linked devices, language, privacy, and terms.
Reporting & Payments
The embedded reporting portal, pay tabs, and finance surfaces.
View As
Admin/CS impersonation for support, fully audit-logged.
How a visit flows through the platform
Most activity on the platform hangs off an appointment. Here is the happy path that ties the roles together:
Read the Appointments & Booking feature for the full lifecycle, including every status the appointment passes through.
Conventions used in this guide
- Role pages are task-oriented: "here is your sidebar, here is what each tab does, here is the typical day."
- Feature pages are capability-oriented and cross-role: "here is how messaging works for everyone who touches it."
- Where a feature is gated by a brand toggle or a role, we call it out with an admonition.
:::note Looking to integrate, not operate? If you are a partner building on top of the platform (APIs, webhooks, SSO, the questionnaire embed), start with the Partner Platform Overview and the integration-tier guides instead. This Platform Guide covers using the product itself. :::